Privacy Policy
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA: Twenty20 Window Cleaning LLC DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.
1. Information We Collect
When you contact Twenty20 Window Cleaning LLC, we may collect the following information:
- Your name, phone number, and email address
- Your property address and service location
- Details about the services you are requesting
- Communications between you and our business
- Opt-in records and timestamps for all communication channels (SMS, email, etc.)
2. How We Use Your Information
We use your information to:
- Respond to your service inquiries and provide quotes
- Schedule and coordinate service appointments
- Send appointment reminders and follow-up communications
- Send SMS text messages related to your service (with your explicit consent)
- Request Google reviews after completed service
- Improve our services and customer experience
3. SMS Messaging & Compliance
By opting into our SMS messaging services through the contact form on our website at https://www.twenty20windows.com/contact.html, you agree to receive text messages from Twenty20 Window Cleaning LLC. The contact form includes two separate, optional consent checkboxes:
- The first checkbox allows customers to consent to receive non-marketing text messages, including missed call follow-ups, appointment confirmations, service reminders, and review requests.
- The second checkbox allows customers to consent to receive marketing text messages, including special offers, seasonal promotions, and service announcements.
Both checkboxes are not pre-selected. Customers can manually select one or both checkboxes to opt in. Only customers who explicitly select the relevant checkbox will receive messages in that category.
Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP." You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.
Help & Support: Reply "HELP" for assistance or contact us at [email protected] or call (480) 243-2116 during business hours.
Message Frequency & Rates: Message frequency varies based on your interactions with our business and your service schedule. Standard message and data rates may apply.
Age Restriction: You must be 18 years or older to participate in our SMS program.
Carrier Information: Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.
4. SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard your SMS opt-in information and consent records.
5. Information Sharing & Disclosure
Twenty20 Window Cleaning LLC does not sell, trade, or rent any personal information to third parties. We may share your information with:
- Service Providers: Trusted service providers who directly assist in operating our business (e.g., scheduling software, payment processing, SMS service providers solely for the purpose of delivering messages you have consented to receive). All service providers are subject to strict confidentiality agreements.
- Legal Compliance: We may disclose information when required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.
- Business Transfers: In case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
6. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We use cookies for essential website functionality, analyzing website traffic and usage patterns, and remembering your preferences. We do not use cookies to collect personal information for SMS marketing purposes. You may disable cookies in your browser settings, though this may affect some website functionality.
7. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of SMS communications at any time by replying STOP
- Opt out of marketing emails by clicking "unsubscribe" in our emails
9. Contact Us
If you have any questions about this Privacy Policy please contact us:
- Address: 8989 East Shangri-La Road, Scottsdale, AZ 85260
- Phone: (480) 243-2116
- Email: [email protected]
- Website: https://www.twenty20windows.com
10. Changes to This Policy
Twenty20 Window Cleaning LLC reserves the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. By using our website and services, you consent to this Privacy Policy.